Return Policy

Return Policy –BL Power

1. Eligibility for Returns

roducts may be eligible for return under the following conditions:The product is damaged, defective, or incorrect at the time of deliveryThe return request is made within 7 days of deliveryThe product is unused, uninstalled, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Installed or used solar panels, inverters, or accessories

  • Customized or special-order products

  • Products damaged due to improper handling, installation, or misuse

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team via phone or email

  2. Provide your order number, invoice, and clear photos/videos of the issue

  3. Our team will review your request and inform you of the next steps

Returns without prior approval will not be accepted.

4. Refund Policy

  • Approved refunds will be processed within 7–14 working days

  • Refunds will be issued via the original payment method

  • Installation, transportation, and service charges are non-refundable

5. Replacement Policy

If the product is eligible, BL Power may offer a replacement instead of a refund, depending on stock availability.

6. Warranty Claims

Returns due to manufacturing defects after the return period will be handled under the product warranty policy provided by the manufacturer.

7. Contact Information

For any return or refund-related queries, please contact us:

BL Power

📧 Email: support@blpower.com
📞 Phone: 01717256071